How long do I need to wait for my carpet to dry?
With Heaven’s Best low moisture cleaning system there is no need to worry about waiting long hours for your carpet to dry and/or placing noisy heavy duty fans over your carpet. We will have your carpet Dry in One Hour!
Should I have my carpets steamed cleaned?
Steam cleaning or hot water extraction is a good process; however, the large amounts of water used in a steam cleaning process will weaken the carpet and more often than not causes dirt and stains to “re-wick. This is the term used when soil and stains resurface. In addition, a carpet that has been steamed cleaned will take 24-48 hours to dry.
Heaven’s Best does offer this type of cleaning however we highly recommend our LMCCA approved low moisture cleaning process. Our process will not only have your carpets Dry in One Hour, but more importantly your carpet will be clean! For additional information on our process click here.
How often should I have my carpets cleaned?
Be it a party with friends and wine spills, kids walking on carpet with dirty shoes, spilled juice or kool-aid, or general wear and tear, your carpets will accumulate dirt and allergy causing agents. While Heaven’s Best always recommends vacuuming frequently and often you should consider cleaning your carpets every six months or at the very least once a year.
Do you move furniture?
We will move light furniture. Any heavy furniture you want moved, such as hutches, will need to be moved ahead of our arrival.
Do you remove gum, wax and heavy soil?
Absolutely!! We have great success removing gum, wax and heavy soil build up. We also remove red dye stains caused by a wine spill, juice such as Gatorade or kool-aid.
Are your products safe for children and pets?
Yes. With our environmentally friendly process you can rest assured your clean carpet is safe for children and pets.
Why do I have these black lines along my baseboards and under my doorways?
These dark black lines can be seen especially on light colored carpet. This soiling is called filtration lines. It comes from air passing through your ventilation system and into the carpet. As this air is attempting to get through the cracks between the carpet and the baseboard or under a closed door, this microscopic soiling is deposited there and occurs over period of time. Filtration lines are not easily noticeable until a build up has occurred.
Because filtration soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet this type of soiling is difficult to remove. With our filtration line cleaner, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, be sure to change out or clean your ventilation system filter often, vacuum and wipe the edges of the carpeting on a regular basis.
Are you insured?
Yes
Are you registered with the Better Business Bureau(BBB)?
When choosing a carpet cleaner, its important to make sure it is not one of those fly by night, untrained “Bubba” cleaners offering a very low price or bait and switch type of advertisement stunt. Not only will you end up paying a higher price, but you might also end up with damaged carpet & upholstery We are indeed registered with the Better Business Bureau, as well as many other industry organizations. See our BBB record online
What other types of cleaning services do you provide?
Our cleaning expertise is not limited to carpet and upholstery cleaning. Heaven’s Best professionals are also experts at cleaning hardwood floors, and tile and grout. For those in need of carpet repairs such as re-stretching, patching or carpet installation we have trained technicians to meet your needs. For additional information on all of the services we provide please click here.
